What is your return policy?

  • Please see return policy page

How long will it take for my order to be shipped?

  • All orders that are placed by 9:00AM PST will be shipped same day.
  • All orders that are placed after 9:00AM PST will be shipped the following day.

What shipping provider is used to deliver our products?

  • USPS Priority/First Class Mail – Seat covers, feeding mats and smaller sized items.
  • FedEx Home Delivery – Dog bed, dog door and larger sized items.
  • All orders are shipped out of Southern California – Delivery times will vary by state.

Do you ship to Hawaii, Alaska or Canada?

  • We do; however, shipping is not covered and will be quoted at checkout.
  • For Canada orders, the order will ship via DHL and the customer will be responsible for the customs/duties associated with importing from the US.

Am I able to exchange a product if I order the wrong size?

  • As long as the item is unused and comes with its original packaging we would be more than happy to accommodate an exchange.

The items I received did not match my order. What now?

My product arrived damaged, what should I do?

Are replacements available?

Does BarksBar offer any type of warranty for their products?

  • We will provide a one-time replacement for any manufacturer defects within 6 months of purchase. Proof of purchase and photos of the defect will be necessary to file a warranty claim.

Are wholesale opportunities available?

Are comments and suggestions accepted?

  • Of course. We are always looking for ways to improve our products and we would love to hear from you. Please contact us directly at care@jw-brands.com to let us know.